📦 Breezy Coffee Roasters – Refund Policy

Last updated: 11/2025

Thank you for shopping with Breezy Coffee Roasters. We want you to love every bag you receive. Because coffee is a perishable, food-grade product, we are limited in the types of returns we can accept. Please read our policy below.

---

1. All Sales Are Final (Food Safety Law)

Due to FDA regulations and food safety standards, we cannot accept returns on:

• Opened coffee bags

• Unopened coffee bags

• Any perishable items

Once coffee leaves our facility, it cannot be resold or restocked.

---

2. Damaged, Incorrect, or Defective Orders

If your order arrives damaged, incorrect, or defective, contact us within 7 days of delivery and we will make it right.

Please email:
📧 returns@breezyroasters.coffee

Include:

• Order number

• Description of issue

• Photos (if damaged or wrong item)

We will send either:
✔ Replacement bag
✔ Store credit
✔ Refund (case-by-case)

---

3. Lost or Stolen Packages

Once a package is marked “Delivered,” we cannot issue a refund for lost or stolen items.

Please check with your local USPS/UPS office. If you need help filing a claim, we can assist.

---

4. Canceling an Order

Orders can only be canceled before they are roasted or fulfilled.
After roasting/fulfillment, cancellation is no longer possible.

---

5. Coffee Quality Issues

If you are unhappy with the flavor, roast, or quality, please reach out within 7 days and we will work with you.

We stand behind our roasting process and want you fully satisfied.